User Data Deletion
This page explains how users and businesses can request deletion of personal data associated with StreetMBA, including data connected through Meta / WhatsApp Business features. Meta requires apps to provide a clear user data deletion path.
1. What you can ask us to delete
- Account profile details (name, email, phone) tied to your user login.
- Business communication identity details you configured (business email, WhatsApp number display identity).
- Message metadata and delivery logs associated with your user or tenant, where we are the controller or processor able to delete them.
- WhatsApp / Meta connection records created through our guided signup, where stored in our systems.
Some records may be retained for a limited period where required for security, fraud prevention, dispute resolution, billing, or legal compliance. When retention applies, we restrict processing and delete or anonymize when the retention period ends.
2. How to submit a deletion request
- Send an email to support@streetmbasolution.com.
- Use subject: User Data Deletion Request.
- Include:
- Your full name
- The email address used on your StreetMBA account
- Your business / workspace name (if applicable)
- The WhatsApp Business phone number or Meta-related identifier (if the request relates to messaging)
- Whether you want user-account deletion, business-channel disconnection, or both
- If you are a Customer administrator requesting deletion for your organization, state that you are authorized to make the request.
3. Identity verification
To protect users, we may ask you to verify ownership of the account or business before completing deletion (for example by confirming access to the registered email or completing an in-product confirmation).
4. What happens after you request deletion
- We acknowledge receipt within 7 business days.
- We complete deletion or anonymization of eligible personal data within 30 days, unless a lawful retention exception applies.
- We disconnect WhatsApp / Meta connection credentials stored for your workspace when the request includes channel disconnection.
- We confirm completion by email when the request is finished.
5. In-product options
Where available, Customer administrators may also:
- Update or remove business email / WhatsApp identity in Communication Settings.
- Disable Communication Hub features for their tenant through their account administrator or StreetMBA support.
- Request full tenant offboarding through their StreetMBA account manager.
6. Meta / WhatsApp specific notes
If you connected a WhatsApp Business account through StreetMBA, deleting data in our systems removes our stored connection and related delivery records. Data held directly by Meta / WhatsApp remains subject to Meta’s own deletion and account controls.
7. Contact
Data deletion and privacy requests: support@streetmbasolution.com
Related documents: Privacy Policy · Terms of Service